If your phone or another individuals phone is part of a hunt group and does not ring, then the phone may have been inadvertently removed from the hunt group. We can use the Feature Code for Hunt Group Remove/Replace (Default Feature Code is 324) to determine if this is the cause.
Dialing 324 from the phone not ringing will provide us with a message on the display indicating what mode the phone is in.
Divert Hunt Group Calls - Indicates that the extension will not be receiving hunt group calls.
Accept Hunt Group Calls - Indicates that the extension will be receiving hunt group calls.
The desired indication is Accept Hunt Group Calls. If the phone indicates Divert Hunt Group Calls, please dial 324 again to return the extension to the group.
If you are still having a problem, open a ticket here in our support portal or give us a call at 972-980-1012 to have one of our technicians assist you.