This operation can be performed from any phone attached to the Mitel system.


  • While the phone is idle, dial 359
  • Enter the extension number of the phantom station to program
  • Enter the password followed by the # sign. The password will be the same as the extension number
  • Dial 355 to forward the phantom
  • To send the call to an external number, dial 8 followed by the phone number and press #
  • To send the call to an internal number, dial the extension number and press #

After completing the above procedure, you can test the forwarding by dialing the extension number of the phantom.